This is a one-time charge that will appear on your statement as Quantiva Designs.
At Quantiva Designs, we aim to provide professional creative services and work closely with clients to deliver designs that match the agreed project requirements.
Because our services involve customized creative work, our refund policy is based on the stage and circumstances of each project.
Our art, design, illustration, and creative services are generally customized specifically for each client.
For this reason, payments are generally non-refundable once substantial creative work has started, except where a refund is required by applicable law or otherwise agreed in writing.
If a cancellation request is submitted and accepted before creative work has started, we may consider a refund depending on the project’s circumstances, payment processing costs, and any work or preparation already completed.
Once design, illustration, artwork, concept development, or other substantial project work has started, payments may become non-refundable.
This is because time and creative resources have already been committed to the project.
We provide revisions according to the selected package.
If a client is dissatisfied with an initial concept, we encourage the client to provide clear and specific feedback so that reasonable revisions can be made within the agreed revision allowance.
A request for a completely new concept or direction may be considered additional work rather than a refund matter.
Refunds will generally not be issued because of delays caused by the client’s failure to provide required information, content, feedback, approvals, or other project materials.
If a project remains inactive for an extended period, Quantiva Designs may consider the project completed or paused based on the circumstances.
Additional services or work requested outside the original project scope may require separate payment.
Once additional work has been approved and started, the related payment may be non-refundable.
If you accidentally make a duplicate payment for the same service, please contact us as soon as possible.
After verification, an eligible duplicate payment may be refunded, subject to applicable payment-processing conditions.
If there is a significant issue with the agreed deliverables, please contact us promptly and provide details of the concern.
Where appropriate, we may attempt to correct the issue or provide a reasonable solution before considering a refund.
To request a refund or discuss a payment concern, contact Quantiva Designs through our website.
Please include:
Your name
Project or order details
Payment information or transaction reference
Reason for the request
Relevant supporting information
We will review the request and respond within a reasonable period.
Where a refund is approved, it will generally be returned through the original payment method where reasonably possible.
The time required for the funds to appear may depend on the payment provider or financial institution.
Quantiva Designs reserves the right to update this Refund Policy when necessary. Any updated policy will be posted on this page with a revised effective date.
For refund questions or payment concerns, please contact Quantiva Designs through the contact information available on our website.
